Or are you saying that the WMR tool shows no evidence at all of an expected deposit? Missing thousands of dollars.. was only Direct Deposited $450 vs $4,000+ 7 5 104,698 Reply. If you had no fees there would be no reason to involve the 3rd party bank. Glad to see Turbo Tax website finally posted a link to SBTPG for us to continue our scavenger hunt. 800-829-1954. The extra fee is for that optional "pay out of refund" option. If, as a result, a correction is made to any RRC, EITC or ACTC claimed on the return, the IRS will send taxpayers an explanation. Real experts - to help or even do your taxes for you. So Im literally missing thousands! Scroll down and click onAdd a State. Use the Taxpayer portal at: Actually, on second thought, that might still not resolve the question, since if SBTPG receives a payment from the IRS that they can't identify as a refund or a stimulus payment, their website says they will process it as a refund and subtract the fees, and send it on to your bank. If you believe there's a discrepancy with your TPG Products deposit or the fees that were deducted for tax preparation services, you can reach SBTPG at 877 . THIS IS LEGAL ROBBERY. Ok my tax refund was 4124 but a received a pe2 on my account with 3900 and my irs status still says refund approved NOT refund sent. what was this deposit for? If not, you need to provide some info. Personally, my bars didn't change to "sent" until 3-4 days after I got my deposit, but it did provide me an expected deposit date a few days ahead of time. TAX PRODUCTS PE1 TYPE: SBTPG LLC DATA: BTSN CO: TAX PRODUCTS PE1 - Intuit i am in the same boat here i was suppose to get 943 and got 521 over 400 dollars less than my tax return stated on turbo tax. If you filed electronically and received an acknowledgement, you do not need to take any further action other than promptly responding to any requests for information. https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632, https://support.turbotax.intuit.com/contact. These are not normal times. Or was your refund seized to pay a debt you owed? Article continues below advertisement. But based on a fee of $125 we can take a guess at what you might have used. Examples include the direct deposits for any government benefits, tax refunds or earnings you receive and for certain tax payments you might make. Or it may be due to something completely different, such as an offset or recalculation of some other credit, etc. You have clicked a link to a site outside of the TurboTax Community. At the end of my doing my returns it said I can be exempted from the paid thing. Did you get it after you filed or not enter in the 2nd box? To log in, go to the page below, choose the Taxpayer portal, then choose "Check with TPG.". Did you have 600 on 1040 line 30? That payment method also has an additional $40 service fee ($45 for California filers) and possible sales. Since you're posting in this thread, I'll assume you chose to pay your TurboTax fees out of your Federal refund, and that you received the $507 with a description "Tax Products PE3 SBTPG" (or similar) as mentioned in the thread title. Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. We understand that these are unprecedented times and were committed to helping our customers who are experiencing hardships. Fees? There is also an additional $40 service fee for that payment method ($45 for California filers.). What message are you seeing? Ask questions and learn more about your taxes and finances. to receive guidance from our tax experts and community. I'm not sure what you are referring to by "system said due to COVID-19, your fees are waived and will not charge any." You might have to look that up so you don't get it twisted. That fee is $40 (or $45 for California filers.). Ridiculous thievery. Yup, I was bamboozled like the rest of yall. Here's how to reach a live IRS agent, but they are so busy it may not be easy. Although I have mentioned it twice, he has not specifically said what the deposit descriptor is on his direct deposit, so I've been assuming it's the same as the thread topic, but it may not be. Tax Pro Website Login to your account at . In any case I told him to check with SBTPG for the first step (assuming that the deposit descriptor shows it was from them). My turbotax fees where $173.98. Ichecked with theIRS and it matches turbo tax refund info. SBTPG already deposited some of the money, so why are they holding the remainder up now? SBTPG also has a contact phone number on their website. To the leadership of turbo tax, you can blame it on your second party vender. Then SBTPG's bank sends the rest of the Federal refund to your bank account. I just don`t understand !! If not, I've provided a link below. You can find your status within the TurboTax product. The IRS is opening mail within normal timeframes and all paper and electronic individual returns received prior to April 2021 have been processed if the return had no errors or did not require further review. (will not allow numbers), so my bank received a deposit of$97 and some change? Thank you. **Disclaimer: Every effort has been made to offer the most correct information possible. Sorry you're having trouble, but you're preaching to the choir here. I got much less than expected and will not be using you guys again if this is the case. Turbo Tax really is an excellent product and I am really surprised. The same thing just happened to me. Support hours are 5AM-5PM Pacific (8AM-8PM Eastern), Mon-Fri, FAQ: What is the TurboTax phone number?https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632, Or use this contact form:https://support.turbotax.intuit.com/contact. If you filed on paper, check Wheres my refund? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. But we can tell you some things to check. Never did I see that a new group was handling the return. I got a direct deposit from "TAX PRODUCTS PE3 SBTPG LLC", but according to turbo tax, I haven't received my tax return yet. We don't know what the shortage "over $1200" refers to, but based just solely on the amount, a possible guess is possibly something stimulus-related (Stimulus 1 or 2). You have clicked a link to a site outside of the TurboTax Community. The Federal refund you are due will be the figure on your Form 1040, Line 35a, minus the TurboTax product fees, and minus the $40 (or $45) service fee for that payment option. Who is this Santa Barbara Tax Group and why is this happening this time? EVERYONE I KNOW WILL HEAR OF THIS SERVICE, AND EVERYONE THAT I CAN REACH "ELECTRONICALLY", AND I WON'T CHARGE THEM ANYTHING TO DO IT.

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