The unexpected happens and sometimes it can mean you have to cancel or interrupt your trip. Except solely for your own personal and non-commercial use, no part of this website may be copied, published, broadcast or adapted without the prior written consent of Eurostar International Limited. 0000163243 00000 n Once they are regarded as abandoned, they may be sold or otherwise disposed of and the proceeds of the sale will be retained by us or otherwise dealt with by us at our discretion. Children under the age of four who travel without a ticket do not have an individual baggage allowance. 0000169360 00000 n You agree to indemnify and hold harmless Eurostar International Limited against all claims, liabilities, losses, damages, costs and expenses incurred or suffered by Eurostar by reason of any breach of the responsibilities set out in paragraphs 8 and/or 9 above. 0000310713 00000 n By applying for Eurostar tickets using the promotional code, you will be deemed to have read and understood these General Terms and Conditions and agreed to be bound by them. 23. 2. 0000154795 00000 n 0000246095 00000 n 32.1 This paragraph 32 applies where cancellation or delays affecting train services covered by your transport contract with Eurostar mean that it is reasonably expected that there will be a delay in your reaching your final destination under that contract of more than 60 minutes. You will receive an e-voucher which will be valid to book up to 30 December 2021. Join the 1,367 people who've already reviewed Eurostar. All plans come with COVID-19 and epidemic coverage if a diagnosis forces you to cancel, interrupt, or seek medical care on your trip. The promotional code cannot be applied to child fares. Insurers in general don't like to pay out. 0000194103 00000 n 0000217870 00000 n Cancellation, Delay and Luggage Insurance. But going to remote mountain villages, with issues like air ambulance and potential medical repatriation, I've learnt to my cost it is not unnecessary at all. 0000166597 00000 n 0000148590 00000 n 0000211337 00000 n AWP Assistance UK Limited FCA registration number is 311909. 64. Trip cancellation; Receive up to 100% of your money back (minus any deductibles) if you have to cancel your trip for a covered reason, including COVID-19. 8. Charges/Liability for lost propertyWe may make a reasonable charge for the return of lost or unclaimed luggage or other lost property to the owner, depending upon the type of article and the period during which we have held it before it is claimed. Please wait at least 24 hours before making a claim this will give our systems time to process details of your delay. Travelling to Switzerland, with Eurostar included in the trip. 120 minutes or more. Claim for meals, accommodation and other covered expenses if you experience unexpected delays. Please keep your ticket ready to show or hand over. 0000190769 00000 n We reserve the right to retain all or part of your personal data or any data we collect from you and disclose it to a regulator, a court, or to a public body to comply with any regulatory, government or legal requirement. Unless agreed otherwise, English law will apply and all communications and documentation in relation to Eurostar Travel Insurance will be in English. You accept that we may modify these restrictions from time to time. 0000189292 00000 n 0000220053 00000 n 0000145842 00000 n 0000411048 00000 n Except as set out in paragraphs 32, 33 and 34, we are not liable to you for any cost, loss, damage or expenses, including but not limited to any direct, indirect or consequential loss or damage, resulting from the cancellation or late running of a train, missed connection or poor service for any reason (including where due to our negligence or serious fault). 0000237455 00000 n Compensation - Eurostar Help Centre 0000118726 00000 n 0000175271 00000 n 0000129572 00000 n Can I cancel and get a refund online? You accept the risk of any failures to your hardware and/or software as a result of using the service. 0000022274 00000 n 0000174561 00000 n It's a comprehensive policy, including medical insurance. It's not possible to use an e-voucher towards the cost of an exchange or upgrade. We cannot guarantee that data such as emails and web pages will be sent and received satisfactorily; (ix) the service is provided on an "as is", "as available" basis without warranties of any kind. Allianz Eurostar Permitted Quantity of LuggageIf you are travelling on an adult ticket you may take with you without charge when you travel on Eurostar trains up to two (2) large items (suitcases, rucksacks, musical instruments etc. 18. Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA . 0000264963 00000 n This costs nothing and you should have one in any case when in Europe.. They may be used as full or part payment against the cost of:- any Eurostar ticket purchased at the locations shown below; and/or- goods purchased at Eurostar outlets (for a list of these outlets visiteurostar.comor call the Eurostar Contact Centre as shown below).It may only be redeemed in the U.K, in person, at the following locations:- St Pancras International Ticket office- Ebbsfleet International Ticket office- Ashford International Ticket officeor by phone through Eurostars Contact Centre on 03448 224 777**.This voucher is not refundable or exchangeable for any form of cash or credit alternative other than described above.It will not be accepted if it has been damaged, defaced or spoiled or has been tampered with or altered in any way.Eurostar International Limited shall not be liable to any person in the event of a Eurostar gift voucher being stolen, damaged or lost, regardless of whether it has been used.Conditions of Carriage and fare terms apply for travel on Eurostar. You should draw any apparent errors to the attention of our staff or agents at the point of sale where you bought your ticket (or at another point of sale to which we direct you) as soon as possible. 0000250170 00000 n 0000119076 00000 n 0000225345 00000 n Note that this list is not exhaustive; passengers will not be allowed to keep articles with them on the journey if the item is inherently dangerous, is likely to cause property damage, or if there is reason to suspect the article may be used to commit an act of violence or threat. 0000179854 00000 n Disruptions Information Hub - Eurostar From time to time updates to the app may be issued. Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). We may vary the terms of your cover and the premium rates at the renewal date. Minimum Group SizeTo benefit from a "group" fare, a group must consist of at least 10 fare-paying passengers. 0000195781 00000 n This website is owned and operated by Eurostar International Limited. 0000206901 00000 n 0000247421 00000 n 3.3 In relation to the app, except as expressly set out in this agreement or as permitted by any local law, you agree: (i) not to copy the app except where such copying is incidental to normal use of the app; (ii) not to rent, lease, sub-license, loan, translate, merge, adapt, vary or modify the app; (iii) not to make alterations to, or modifications of, the whole or any part of the app, or permit the app or any part of it to be combined with, or become incorporated in, any other programs; and.

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