You can cancel your Subscription Service at any time by visiting the Subscriptions section with the My Account area. The following table shows a side-by-side comparison of the three ways to cancel your Three contract: All such Products should be returned within the time period specified in the Returns Procedure (if it is a Product supplied directly by Superdrug) or Returns Information (if it is a Product supplied directly from a 3rd Party Supplier) received with the Products. To cancel your order prior to confirmation of dispatch you can either (a) complete and return the cancellation form to help@superdrug.com or (b) click here to contact our Customer team. The contract between us for the sale of a Product will only be formed when we send you the Dispatch Confirmation for the relevant Product. e2-navigation-bar-tab a.tab-link, e2-navigation-bar-tab span.tab-link {font-size: 13px;} Delivery will be made to the delivery address specified in your order. Find out more. Every time I try to explain my internet doesnt work they pass me on and then nothing, I want out I am paying for something I am not getting. If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. This is the fastest way for us to assist you. Superdrug Mobile customers get double points on absolutely everything in store and online. Your legal rights under the Act are that within 30 days of delivery of the Products, you may exercise the right to a refund if the Product purchased is not of satisfactory quality, fit for purpose or as described. For orders placed on Fri after 8pm or on Saturday and Sunday, these will be delivered by Tuesday. To cancel your order prior to confirmation of dispatch you can either (a) complete and return the cancellation form to helpsuperdrug.com or (b) click here to contact our Customer Team. You can buy extra data online 24/7! Please see Health and Beautycard Terms & Conditions for further details. Your existing Vodafone SIM card will slot inside the new handset, allowing you to use the remaining months on your contract. 100% agree its shocking. If we cannot contact you and we are unable to sell the item(s) we reserve the right to cancel the order. If you need to get in touch with us for any reason, please use the web chat option. If you cant find an answer to your question, please dont hesitate to reach out to us. If you don't renew for 180 days we'll close your account automatically. These Terms & Conditions were last updated in December 2020. Learn more about how Ken's Tech Tips is funded . Nano SIM (the smallest size): if youre using this one and need to switch to a bigger size (if you still have the original card), the nano SIM fits back inside the card, so you can use this one instead. Note that Products ordered online and supplied directly by Superdrug can be taken by you to a Superdrug store to handle the return. The whole procedure can take a few seconds. We will not be responsible for any loss or damage to the Products in transit. perhaps changing your handset outside of the Three contract or finding other ways to improve your coverage from Three). when you choose Order & Collect from 30 mins*. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation. Yes, youll need to go through the PAC Code process to keep your phone number. Superdrug Mobile for Business

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