Our guide to Covid-19 testing for travel. And if they do, we're here to help. Terms and conditions | From the start of the pandemic we quickly adjusted our policies for flight and package holiday bookings to provide as much flexibility as possible for our customers, including unlimited fee-free changes, recognising that Covid-19 created uncertainty for international travel. A3B2DE). Privacy policy | Virgin Atlantic Holidays customers already on holiday should make immediate contact with their nearest Virgin Atlantic Holidays representative. with customers simply required to pay the difference or issued a refund. How to rebook your flight using a travel voucher If you booked direct and changed your booking to a travel voucher due to travel restrictions related to Covid-19 you can rebook your flight by calling our Customer Centre or online by logging into My Booking or using our chat bot. Virgin Atlantic help centre. Book your appointment ororder your home test online by 2pm for DPD Next Day Delivery. Self-testing kits can be ordered online for delivery to your home and provide asafe and convenient testing method. if your new fare is 100 more than your original Economy ticket, we will waive 60 and youll just pay the 40 difference. Bookings made by credit card or debit card no longer incur a fee. Your flight number will begin with the letters "VS". This type of test is often called PCR (polymerase chain reaction) or LAMP (loop-mediated isothermal amplification). We will not deduct an administration feeto make this refund. Bookings made by credit card or debit card no longer incur a fee. You will find our contact details on our Help Centre. This can be done by calling our Customer Centre or online by logging into. It is the only airline threatened with action by the Civil Aviation. You may attempt to request a refund by contacting a Virgin Atlantic representative on +44 (0) 344 874 7747. Regardless of vaccination status, youll no longer require a test, wont need to show proof of vaccination, or complete a Passenger Locator Form. To make a change to your holiday booking, please contact us. All remaining COVID-19 restrictions were removed for UK arrivals on 18 March 2022. . In certain circumstances regulations may require airlines to pay financial compensation to customers if their flight is cancelled within 14 days of departure or delayed more than three hours. It points you in the right direction for booking a new flight, it offers you help with making your insurance claim, or making a claim for compensation. Travel news | Virgin Atlantic help centre For all of the attached guidance, fare and adcol refer to TSP, Where the passenger wishes to upgrade cabin, fare difference should be charged, Part travelled rebooking is permitted to an earlier date and minimum/maximum stay restrictions will be waived, Itineraries that include connections to or from other airlines, may be rebooked to travel in the same booking class, or, if original booking class isnt available, re-book in the lowest available class in the same cabin. To ensure the timely processing of your request, please choose the correct form based upon your requirements: If you are unsure of the terms and conditions of your ticket, you can request a quote to find out how much you would be entitled to. If your booking was made through a tour operator, travel agent or other airline, please contact them directly to discuss your options. Bookings made by credit card or debit card no longer incur a fee. The attestation form is available here or for added convenience, you can complete this digital attestation form. Eg. Pre-travel advice guide. Get a better understanding of the requirements by reading our Covid-19 jargon buster. If you booked with Virgin Holidays, or through another website or travel agent, please contact them directly for your options. (c) Refunds will only be made if we or our Authorised Agent issued the Ticket and authorised your refund. RH10 9DF This means that any amount paid for using the Travel Voucher will be issued as a new Travel Voucher. Change fees and fare difference charges are waived, No refund if customer accepts rebooking option or Open Ticket, see Open Tickets' below, For customers impacted by a VS flight cancellation, where VS/VS* is not available as a reprotection option, please refer to our other airline class mapping, For all other additional standard schedule changes including time changes under three hours, please refer to our schedule change policy. If your flight was cancelled and you wish to claim a refund of the unused part or parts, please take a look at our advice on claiming a refund: Otherwise, if you have a paper ticket, please cancel your booking and provide us with a brief explanation of your refund request and return your unused paper ticket(s) to Virgin Atlantic Airways: Virgin Atlantic - Care You'll need your booking number so the Virgin Atlantic . The options available to you may differ depending on when you are due to travel. If you booked with a third party such as a travel agent, you'll need to contact them directly to discuss any queries you may have with your travel arrangements, such as rebooking, as they are best placed to help. If an additional credit has been applied to your Travel Voucher as a result of a cancelled flight, the value of the credit can be used towards your new flight booking. Find out when testing is required for the country you're visiting. Re-book on a Virgin Atlantic flight to/from another destination. Canadian tariffs. Subject to the terms and conditions of your ticket, a refund can be requested for any additional extras you have paid for related to the flight. This page explains the options you can expect to be given by airline staff, and your rights according to Regulation EC261/2004 when your flight is cancelled, or delayed. Name changes can only be applied on tickets that have not yet been used for travel, this does not extend to part travelled tickets. Cookie statement | Do bear in mind that any new travel arrangements are subject to availability, and there may be a difference to pay if you change your dates or cabin, and the new ticket price is higher. Post your sample using the included pre-paid return envelope. Your Travel Voucher cannot be used to buy tickets for group bookings, other products such as seats or excess baggage or used at the airport. You'll just need to use your ticket by 31st December 2023. As customer demand increases were taking wide-ranging steps to uphold the customer experience and maintain operational resilience, so that your journey continues smoothly and as planned. Yes, if eligible under the US Visa Waiver Program, youll still need toapply and obtain an ESTA (Electronic System for Travel Authorization) for travel, in addition to any Covid-19 requirements. Check the devolved nations of Scotland, Northern Ireland and Wales for their entry rules, which largely mirror the entry rules for England. There's no need to contact us right now. We feel we have been patient, accepting the situation faced by the airline.

Houses For Rent Winston Salem, Nc Craigslist, Articles V