If you need help contacting the agency, see Get help making a complaint. Select a department Select an agency. We'll also ask you to upload documents to support your complaint. This gives the agency a chance to fix the problem. If we can handle your complaint, continue to Step 3. Feedback and complaints - Communities and Justice A range of private rental assistance products and services available to help clients. See Appealing a decision by FACS below. For further information. Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Rights and responsibilities. The Registrar of Community Housing acknowledges the traditional owners and custodians of the land, and respects Elders past, present and future, Guidelines for managing unreasonable complainant conduct, Breach of the agreement, such as rent arrears, For applicants - most issues related to eligibility to be on waiting lists, priority on those lists and the provision of other services, for example emergency housing. We assess each complaint we receive and decide whether to take action on a case by case basis. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. All parties must ensure that information is restricted to those who genuinely need to know. The Judicial Commission of NSW receives complaints about judicial officers. For more information on FaCS Housing NSW policies, see the Housing NSW website. Please call us to discuss whether we can help resolve your complaint. If you want us to handle your complaint confidentially within the Department, please let us know. We can also handle complaints about water services provided by local councils. We can handle complaints about most NSW government agencies, including: For a step-by-step guide to making a complaint, see How to make a complaint. Making a public interest disclosure (whistleblowing), Information in Easy Read and in other languages, Handling public interest disclosures (whistleblowing), PID responsibilities for public authorities, PIDs and the Government Information (Public Access) Act, Subscribe to the public interest disclosures newsletter, Automated decision-making in the public sector, Administrative Law and automated-decision making, Implementing automated decision-making systems, Managing unreasonable conduct by a complainant. These translations should be used as a guide only. Submitting a complaint You can submit a complaint or provide feedback by using one of the following methods: Via the online feedback form Email info@service.nsw.gov.au Phone 13 77 88 In person at any Service NSW Service Centre Write to: Customer Resolution Coordinator GPO Box 7057 Sydney NSW 2001 Complaints about our services You will be contacted by either the Customer Resolution Coordinator, the manager responsible for the service you complain about, or the managers delegate.

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