Because were a little crazy. Whatsup143, Apple Jobs/Roles (Genius/Technical Specialist), User profile for user: When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. Apple is complementing its redesigned and renamed Apple Stores with changes to the staffing roles, according to sources. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. It lasted 10 days and was always closely monitored by a manager and a store lead employee. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple . Working as a Technical Specialist at Apple: 420 Reviews | Indeed.com I can tell you, this is a task that takes hours to do, often taking the stores closing crew two to three hours to accomplish. This interview would be the first of six. ","server_up":"The live stream is paused and may resume shortly. We were thanked for coming and then excused once we had completed our quiz. Sign up with your Apple ID to get started. #masthead .hgroup .logo { Once basic core training was completed, we each were assigned a veteran employee to shadow this person is suppose to be your mentor. Free interview details posted anonymously by Apple interview candidates. Ability to maintain composure and customer focus while troubleshooting and solving technical issues. Other benefits included stock pay options (up to 10% of your income quarterly at 15% of market value) and discounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. border-top: 10px solid #33ac08; As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. From setting up your device to recovering your Apple ID to replacing the screen, Apple Support has you covered. .entry-content p, .entry-content > ul, .entry-content > ol, .entry-content > li, .entry-content > dl, .entry-content pre, .entry-content code, .entry-content blockquote { I will never forget them. #footer-widgets .widget { width: 25%; } Apple Roles include Creative, Technical Specialist and Genius. Youre supporting people. Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. And thats our greatest strength. Users can demonstrate their competency with two new exams and earn certification from Apple. Pay varies depending on tenure and location. (function() { function createPlayer() { OO.ready(function() { RunFunctions.forEach(function(ooyalaFunction) { ooyalaFunction(); }); RunFunctions = [];}); } createPlayer(); }()); Follow Business Insider Australia on Facebook, Twitter, LinkedIn, and Instagram. I guess the one part of the job I didn't look forward to was closing the store at night. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. The Technical Expert position appears to be designed to free up Geniuses for more complex troubleshooting and repairs. width: 150px; We are open. /* */ "}; } omissions and conduct of any third parties in connection with or related to your use of the site. When a customer needs assistance, you quickly assess their situation. any proposed solutions on the community forums. margin: 1em 0; } Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. We also take affirmative action to offer employment and advancement opportunities to all applicants. #masthead-widgets .widget { width: 100%; } More Job training: Apple has a specially designed training program for all new employees, referred to as Core training. 131 Apple Apple Genius interview questions and 105 interview reviews. Apple Resume Job Profiles. Technical Specialist (Current Employee) - Melbourne VIC - 11 June 2022. This site contains user submitted content, comments and opinions and is for informational purposes only. Thanks to her teams help and extra tech training, she got to know our products inside out. /*

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