A Yes, the Know Before You Go document provides details on topics such as General Information, Cruise Preparation, Last-Minute Checklist, Arrival Advice, Shipboard Life, and Disembarkation is available online as a link at the bottom of the Online Check-in start page. You will receive a reduced deposit, Onboard Spending Credit up to $400 USD per person and the best available rates. For example, bathroom dimensions, doorsills, and the height of bathtubs in standard staterooms are often difficult to negotiate for guests who have mobility limitations. We strongly recommend that you register your valuables with Customs before leaving home. Transfers are available to Flight Ease guests and to guests who have independent flight plans. Luggage will be delivered within four hours from the time the bag arrives at the baggage carousel, or within six hours for delivery destinations more than 40 miles from the airport. The free Passport to Fitness program has the added fun of a reward at the end of the cruise for participating in onboard activities. In the unlikely event you remain dissatisfied for any reason, the Crew Appreciation is . Q How will I know when Express Docs are ready for my booking? A: Not at dinner. A Once the booking is paid in full and the cruise is approximately 45 days prior to departure, Holland America Line will send an email to each guest booked to notify you that Express Docs are ready. Visit LoyalToYouAlways.com for the list of eligible sailings, updated every two weeks. All rates are in USD. Cruise itineraries ply some of the calmest waters in the world. Cabin splitting is prohibited. Booked guests may now call 888-207-3536 directly to make payment or any changes to their reservation. Q What are the benefits of having Express Docs? Fully Accessible Your travel advisor, however, may assist with these arrangements. Rotterdam, The Netherlands A hydrotherapy pool bubbling with warm, therapeutic sea water*, Heated ceramic lounge reminiscent of an opulent Turkish bath, Private treatment rooms, including couple's massage rooms, Massage therapy inspired by an exotic blend of cultures from Hawaiian Lomi Lomi to Chinese Tui Na, The latest exotic skin, body, hair and nail treatments, Knowledgeable, professional therapists trained to guide you through your spa experience. I am interested in the 74 day Grand South America and Antarctica Voyage cruise. For more information on this and the documentation you will need to have with you, please review the FAQs under Cruise Preparation. Limitations apply. At any of our onboard restaurants, kids can enjoy mac and cheese, pizza and more from our kids menu, or order half portions from the main menu to discover new dishes. Therefore if you are using a mobility scooter you may be asked to disembark your scooter and enter the coach by the front steps and ride safely in a regular coach seat, transfer to a provided boarding chair and take the lift onto the coach and transfer to a regular coach seat, or ride the lift on your scooter and then transfer to a regular coach seat. I would recommend you contact the employee extending the offer to you and ask them about the specifics. Suite SA7034 and stateroom H1804 have wheelchair access on the left side when facing the bed. Cruising is for everyone, and we welcome and cater to families with children. If this happens, try closing and reopening the browser. I am only seeing the shore excursion credit and the fine dining credit on my account both online and in the navigator app. Would be interested in the other 3 though. Please note that Medicare and many health insurance plans DO NOT cover the cost of medical care at sea, in foreign countries, or for air evacuation. Payment and Changes to Bookings - Family and Friends may now call 888-207-3536 directly to make payment or any changes to their reservation. This is not an all-inclusive list, and there may be other items found at the checkpoint that may be dangerous and that should not be allowed onboard. Depending on the type, the Onboard Credit may not be refundable at the end of your cruise. View theCruise Updates pagefor the latest announcements. Each ship has several fire teams that drill together so they are prepared to respond to a fire. (Remember that checked luggage might not be accessible at all times.) Q How do I set up My Account with Holland America Line? Q What if I do not have an email address or do not wish to provide my email address? The Centers for Disease Control have put together two short videos to make your travel safe and more enjoyable. Most locations will accept major credit cards and some will even accept U.S. dollars. 3.) You can even make arrangements for family and friends to sail with you on your next cruise, even if they are not currently on board with you. At this time guests will not be able to travel with service animals on voyages that end in Australia or call upon a port in Australia after visiting a foreign country. but not limited to, complimentary beverage packages, Interline, Casino offers, Travel Agent or Friends and Family rates, and Shareholder benefits. When youre ready to return to the sea, our Worry-Free Promise Program gives full flexibility to change plans, protection before and during your journey, and peace of mind with enhanced health and safety protocols on board and on shore. if you have and inside stateroom do you have to pay for laundry service? This number is provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. Guests who wait to check in at the terminal risk being unable to sail even if they arrive at the terminal before the vessel leaves. VB6004 is set up with queen bed only to meet compliance spacing with wheelchair access on the right side when facing the bed. . Family & Friends Program Offers Exciting New Enhancements Holland America Line is pleased to announce exciting new enhancements to the Family & Friends Program that streamline the process and make it easier for you to book your family and friends on a special rate cruise. Sign it in a few clicks. Participants may order only one drink at a time and must be of the legal drinking age for the respective itinerary. Cash is accepted in our casinos. Q Is information regarding what I should know before I depart for my cruise still available with Express Documents? For voyages that depart from and return to Australia and/or New Zealand, Europe, China, Hong Kong, Singapore or Taiwan, this policy applies to guests 18 years and older. Please keep in mind to change your settings for your credit card to World prior to the start of your cruise, even if your cruise is within Europe. It is prudent to photocopy the identification page of your passport and pack it separately, in case of loss or damage to the original. For faster processing, please include a confirmation number on your check.

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