Hiring a lawyer is an important process that should not be based solely on any advertisement. Consumers reported to the City that they were unable to receive answers from the attorney identified on Monarch paperwork and instead were forced to direct questions to non- lawyers who were not familiar with their situations. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? >> endobj I was told that I would only receive $200 left in my savings after they had withdrawn over $3500 in fees from my account. In fact, Monarch will only refund fees if Monarch is unable to settle a debt for less than 35% of the amount owed. The Office of State Inspector General is located at 602 North Fifth Street, Sixth Floor, Baton The Ultimate Consumer Guide to Checking Out a Debt Relief Company Before You Sign On the Line, These Private Student Loans Can Be Easily Discharged in Bankruptcy, Top 10 Reasons You Should Stop Paying Your Unaffordable Private Student Loan. Monarch also requires that the clients account payments be current. Those attorneys do not litigate on behalf of consumers. The following is My Monarch legal group/reliant account # 25270. << I didn't know how it works, so I was explained the details and the procedures of it. WebMonarch Legal Group is a private law firm and is not affiliated with any governmental agency, quasi-governmental agency, or charitable organization. 7 0 obj /Annots [] The Citys investigation indicates that Defendants do not act in consumers best interest when creating a customized payment program. 16 0 obj /Rotate 0 Second, Defendants predict that they will negotiate settlement agreements at around 40% of the debt consumers owe when they enter the payment plan. As a matter of policy, BBB does not endorse any product, service or business. By including these testimonials, Monarch Legal Group does not represent that every consumer will experience the same outcome by employing our services, nor do we intend to represent that these testimonials represent all customers experiences. For example, on the Better Business Bureau website, where Monarch has a 1.15/5-star rating, the company has 39 reviews: 1 5-star review, 1 3-star review, and 37 1-star reviews. 18 0 obj endobj << /Rotate 0 A reasonable consumer likely would decline to contract with Monarch had she known that debt negotiation and customer service would be outsourced to another company in another state that is staffed by non-lawyers. The State of Illinois sued Legal Helpers and its principals for similar consumer-protection violations in 2012. The City investigation indicates that consumers do not have access to advice from attorneys, and many never receive any form of legal representation. endobj If you need legal advice, call our expert solicitors or fill in our enquiry form and we will get back to you as soon as possible. /MediaBox [0 0 612 792] /CropBox [0 0 612 792] 34 0 obj For example, Defendants recorded and estimated a budget based on the fact that one Chicago consumer had only housing, food, and auto expenses. As discussed in paragraph 36 above, customers pay a Retainer Fee (often around $1,000) and a monthly flat Legal Administration Fee (from $55 to $85). /Contents [126 0 R 127 0 R 128 0 R] /ProcSet [/PDF /Text /ImageB /ImageC /ImageI] The refund policy appears to exclude most aggrieved consumers. To get away with Defendants scam, Monarch structured itself as a law firm in an attempt to evade responsibility under consumer-protection laws and to leave consumers without meaningful redress. /Type /Page /Annots [] /Parent 4 0 R /Contents [274 0 R 275 0 R 276 0 R] /CropBox [0 0 612 792] endobj 58 0 obj Specifically, Defendants ignore consumers financial situations and seemingly do not care whether consumers can realistically finish their payment program. The day of Debt Settlement companies creating their own non-compliant Legal Plan that provides the consumer with nothing more that a template answer to file themselves is thankfully coming to an end. Through its third party representatives and in its welcome materials, Defendants tell consumers how to contact the Litigation Department. On information and belief, that department doesnt exist. I was very nervous about making this move but I was reassured and put at ease with the way I was treated. Monarch claims on its website that through its debt resolution program, it can often negotiate with creditors to settle for pennies on the dollar. Monarch also tells consumers they will be on [their] way to a future free of burdensome debt:. /CropBox [0 0 612 792] << /Rotate 0 /Resources 205 0 R How BBB Processes Complaints and Reviews. CALL NOW 888-572-0176. /MediaBox [0 0 612 792] /Kids [25 0 R 26 0 R 27 0 R 28 0 R 29 0 R 30 0 R 31 0 R 32 0 R 33 0 R 34 0 R] /Rotate 0 None of the many publicly accessible consumer complaints filed against Monarch mention bankruptcy proceedings, even though one consumer inquired about it. /Contents 66 0 R /Contents [210 0 R 211 0 R 212 0 R] /Annots [] Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? /Contents [158 0 R 159 0 R 160 0 R] << /Annots [] Complaint Resolution Index (CRI) Explained. Many debt resolution (also called debt settlement or debt negotiation) firms target with significant credit card debt and promise to negotiate with their creditors to settle obligations for less than the consumers owe. Reviews << /Rotate 0 /Contents [202 0 R 203 0 R 204 0 R] 4 0 obj The Rule applies to attorneys as well as non-lawyers, and prohibits businesses from knowingly providing substantial assistance to a company violating the Rule. endobj /MediaBox [0 0 612 792] >> /CropBox [0 0 612 792] We have since paid a large sum of money in this program as well as handled three of our largest debts on our own because we were not represented in these accounts. Defendants structure their programs so that it is nearly impossible for some consumers to benefit. /Type /Page Stop The Calls From 877-288-9903 | Agruss Law Firm >> /CropBox [0 0 612 792] I am thrilled that the City of Chicago is going after them. /Annots [] WebMonarch Legal Group provides a very valuable service for those needing to get out of debt and take their financial situation seriously. /CropBox [0 0 612 792]

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